We operate an exchange-only policy. By purchasing from our website, you agree to these terms and conditions.

Exchange Eligibility

    •    Items must be returned within 14 days of delivery.

    •    All items must be in their original condition, including:

    •    Original packaging (if possible).

    •    No signs of wear, washing, stains, marks, or odours.

    •    Tags intact and undamaged.

Returns Process

    •    Customers are responsible for return shipping costs. We strongly recommend using a tracked service, as we cannot be held responsible for lost parcels.

    •    To request an exchange, use our return portal via the link below:

Returns Portal

Important Notes

    •    If the requested exchange item is out of stock or a item or different order value, we will issue a gift card for the value of your order, valid for two years.

    •    Exchanges may be refused if the above conditions are not met.

When will my order be shipped?

UK - In-stock items placed by 4pm Monday - Friday will be shipped same day.

International - In-stock items placed by 12pm Monday - Friday will be shipped same day.

How can I track my order?

Once your order has been dispatched, you’ll receive a confirmation email with your tracking details.

Further information - Delivery FAQ

What is a pre-order?

A pre-order allows you to secure you item before it sells out.

When will my pre - order be shipped?

The estimated dispatch date will be mentioned in the product description.

Can I cancel a pre-order?

Yes, pre-orders can be canceled before the dispatch date. Please contact us at contact@ceocollection.co.uk with your order number for assistance.