Shipping & Delivery
Find information about dispatch times, delivery services, shipping costs, free shipping thresholds, customs fees, tracking, address changes and delays.
When will my order be dispatched?
Orders placed before 2:00 PM UK time, Monday to Friday, excluding UK public holidays, are dispatched on the same working day.
US orders placed before 2:00 PM EST, Monday to Friday, are dispatched on the same business day from our US warehouse.
Orders placed after the cut-off time are dispatched on the next working day.
What is the same-day dispatch cut-off time?
CEO Collection offers same-day dispatch for eligible orders placed before the following cut-off times:
- UK and international orders: 2:00 PM UK time
- US orders: 2:00 PM EST
Orders placed after these times are dispatched on the next working day.
Who pays customs fees?
Customers are responsible for customs duties, import taxes and clearance charges applied by their local customs authority.
CEO Collection does not collect or pay these charges.
What happens if I refuse delivery?
If a parcel is refused or returned because customs charges were not paid, the following deductions apply before a refund is processed:
- UK orders: £6 Refused Delivery Fee
- International orders: £12 Refused Delivery Fee
- Original shipping charges are non-refundable
- A standard £6 restocking fee also applies where stated in our Returns Policy
Refused deliveries are not eligible for replacement or reshipment.
Can I change my delivery address after placing an order?
You may request an address change within one hour of placing your order.
After one hour, the order may already be processing and changes cannot be guaranteed.
What happens if I enter the wrong delivery address?
Customers are responsible for checking that their shipping details are correct before completing checkout.
If an order is delivered to the address entered at checkout, CEO Collection cannot recover or replace the parcel when the address provided was incorrect or incomplete.
What should I do if my delivery is delayed?
Delivery estimates are provided as a guide and are not guaranteed.
Delays may occur because of customs processing, courier disruption, severe weather or public holidays.
If your parcel has not arrived within the expected timeframe, contact CEO Collection for assistance.
How do I track my order?
After your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and tracking link.
What if I have not received my tracking email?
Check your spam or junk folder first. If you still cannot find the dispatch email, or the tracking link does not work, contact contact@ceocollection.co.uk.
Do delivery estimates include customs delays?
No. Delivery estimates do not include delays caused by customs inspections, import clearance, courier disruption, severe weather or public holidays.
Are shipping charges refundable?
Original shipping charges are generally non-refundable.
If a parcel is refused or returned to sender, applicable refused delivery and restocking fees may also be deducted before a refund is issued.
For more information, please contact contact@ceocollection.co.uk.
