RETURNS POLICY
Return Window
You have 14 days from the delivery date to initiate a return via our Returns Portal.
Returns requested outside this window may be refused.
Return Options
1. Refund
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A £6 restocking fee will be deducted from your refund total.
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Original delivery fees are non-refundable.
2. Store Credit
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Receive the full value of your returned item(s) as store credit.
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An additional 10% bonus will be applied to your credit.
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Credit will be issued as a digital gift card and is valid for 2 years from the date of issue.
Return Eligibility
Items must meet the following conditions to be accepted:
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Unworn, unwashed, and in original condition
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Free from stains, odours, makeup, or signs of wear
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Tags attached and returned in original packaging (where possible)
Items that do not meet these requirements will be rejected and returned to you.
Non-Returnable Items
The following items are final sale and not eligible for return:
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Lucky Dip items
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Any item marked as “final sale” in the product description
Return Shipping
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Customers are responsible for return shipping costs.
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All returns must be sent via a tracked shipping service.
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Our return address can be retrieved via our returns portal after submission
How to Return
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Visit our Returns Portal
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Enter your order number
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Select the item you would like to return
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Select store credit or refund
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Ship back to us
Faulty or Incorrect Items
If your order arrives faulty, damaged, or incorrect, please contact us at contact@ceocollection.co.uk within 7 days of delivery. We will resolve the issue as quickly as possible.