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EXCHANGE POLICY


EXCHANGE POLICY 

AT CEOCOLLECTION.CO WE OFFER AN EXCHANGE ONLY POLICY ON OUR ITEMS. BY PURCHASING FROM OUR WEBSITE, YOU ARE AGREEING TO THESE TERMS AND CONDITIONS

TO BE ELIGIBLE FOR A EXCHANGE, YOU MUST RETURN YOUR ITEM(S) BACK TO US NO LONGER THAN 14 DAYS AFTER THE DELIVERY DATE.
ALL CLOTHING MUST BE RECEIVED BACK IN ITS ORIGINAL FORM AND MUST ADHERE TO THE FOLLOWING:
• IN IT’S ORIGINAL PACKAGING, WHERE POSSIBLE.
• NO SIGNS OF WASH/WEAR.
• TAGS MUST NOT BE DAMAGED/REMOVED.
• NO STAINS/MARKS OR ODOURS.
 
PLEASE NOTE YOU ARE RESPONSIBLE FOR THE COST OF THE RETURN, PLEASE ENSURE THIS IS TRACKED AS WE WILL NOT BE RESPONSIBLE FOR ANY LOST PARCELS. 
IF YOU WISH TO RETURN ANY ITEM(S) PLEASE EMAIL US AT EXCHANGES@CEOCOLLECTION.CO.UK ALONG WITH:
1. YOUR ORDER NUMBER
2. THE ITEM(S) YOU WISH TO RETURN
3. THE REASON FOR RETURNING
 
WE WILL THEN BE IN CONTACT WITH YOU TO PROVIDE A RETURNS ADDRESS.
 
WE HAVE THE RIGHT TO REFUSE YOUR RETURN/EXCHANGE IF THE ABOVE ARE NOT ADHERED TO.

IF THE ITEM YOU WOULD LIKE TO EXCHANGE IS NO LONGER IN STOCK, YOU WILL BE ISSUED A GIFT CARD FOR THE AMOUNT OF YOUR ORDER TO BE USED WITHIN 2 YEARS OF BEING ISSUED.

 


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